999h Terms and Conditions — Fully in Bengali

01General Terms & Conditions

999h.win ("we", "us", "platform") is an online gaming and betting platform that provides services to players in Bangladesh and other approved regions. These Terms & Conditions apply to all 999h products, services, and promotions.

999h's Terms & Conditions are available in both English and Bangla. In the event of any conflict between the two versions, the English version shall prevail. However, we always provide a complete translation for the convenience of Bangladeshi players.

• 999h reserves the right to amend these Terms at any time.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• For significant changes, a notification will be sent to your registered email address.
• These Terms are drafted in accordance with international gaming laws and the guidelines of the relevant licensing authority.

02Account Register

To open an account with 999h, you must provide accurate and complete information on the registration page. Accounts created with false or incomplete information may be cancelled at any time and any associated balance may be forfeited.

Each individual may only register one account. Operating multiple accounts is considered a prohibited activity and will result in all associated accounts being closed. If multiple members of the same household wish to use separate accounts from the same device or IP address, please contact the 999h support team in advance.

• You are required to provide your correct name, phone number, and email address at the time of registration.
• Passwords must be at least 8 characters long and include a combination of letters and numbers.
• The account holder is solely responsible for the security of their account.
• Accounts cannot be transferred or sold to a third party.
• A national ID card or passport may be required for KYC verification.

03Age Verification

999h strictly prohibits anyone under the age of 18 from gaming on the platform. During registration, you must confirm that you are 18 or older. The platform may request identity documents for age verification at any time.

If a player is found to be a minor, their account will be immediately closed and all winnings will be voided. It is the responsibility of adults to ensure their devices are not accessible to minors.

• National ID cards, passports, and birth registration certificates are accepted.
• Withdrawals will be placed on hold if age verification cannot be completed.
• Any transaction made in the name of a minor will be considered completely void.

04Deposits & Withdrawals

Deposits at 999h can be made easily via Mobile Banking, Nagad, and Rocket. Minimum deposit amounts and maximum limits are listed on the platform's payment page and are subject to change from time to time.

Withdrawal requests are typically processed within 1–48 hours. However, withdrawals may be delayed if KYC verification has not been completed. For security purposes, 999h reserves the right to review any withdrawal request.

• Deposits must be made using the player's own payment method only.
• Deposits from third-party accounts are not accepted.
• Full account verification is required before any withdrawal can be processed.
• Specific wagering requirements must be met before bonus funds can be withdrawn.
• If a transaction is suspected to be fraudulent, withdrawals will be placed on hold until the investigation is complete.
• If a deposit fails, please notify the support team within 24 hours.

05Bonuses & Promotions

999h regularly offers welcome bonuses, daily cashback, reload bonuses, and referral bonuses. Each bonus comes with its own terms, which are detailed on the bonus page. Please read the specific terms and conditions for any bonus before claiming it.

Bonus funds cannot be withdrawn directly before wagering requirements are met. Generally, a specified multiple of the bonus amount must be wagered. The deadline to complete wagering requirements is typically 30 days from the date the bonus is credited. If requirements are not met within this period, the bonus will be forfeited.

• Each bonus may be claimed once only, unless otherwise stated in the offer.
• In cases of bonus abuse or violation of terms, the bonus and any associated winnings will be voided.
• 999h reserves the right to modify or cancel any bonus offer at any time.
• Claiming bonuses through multiple accounts will be treated as fraud.
• Both parties must complete verification through legitimate means in order to qualify for the referral bonus.

06Betting Rules

Full rules for all betting and gaming activities on 999h are available on the platform's game pages. Each game has its own set of rules, and players are advised to read them before starting.

Once a bet is confirmed, it cannot be cancelled unless a cashout option is available for that specific game. If a technical error causes an irregularity in the outcome of a bet, 999h reserves the right to void that bet.

• All sports bets are settled in accordance with the official rules of the respective match.
• Odds in live betting may change at any time.
• If a match is abandoned or postponed, bet settlement will be determined according to the applicable game rules.
• Maximum bet limits may apply on casino games.
• 999h is not responsible for bets lost due to game errors or network issues.

07Prohibited Activities

The following activities are strictly prohibited on the 999h platform. Violations will result in permanent account closure and may lead to legal action where necessary.

• Creating or operating multiple accounts.
• Abusing bonuses or employing bonus hunting strategies.
• Participating in fraudulent or deceptive activities.
• Engaging in money laundering or transactions involving illegal funds.
• Attempting to hack the platform's software or systems.
• Using bots, scripts, or automated software to play games.
• Unauthorized access to another player's account.
• Operating an account on behalf of a minor.
• Completing verification using false identities or forged documents.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.

08Account Suspension & Closure

999h reserves the right to temporarily suspend or permanently close any player's account at any time and for any reason — particularly in cases of terms violations, fraud, security risks, or legal obligations.

Players may also request account closure at any time by contacting the support team. Any verified balance will be returned through the designated process prior to closure, however bonus balances will be forfeited.

• You will be notified by email if your account is suspended.
• Deposits and withdrawals will be unavailable during the suspension period.
• If cleared of any wrongdoing following an investigation, the account will be reinstated.
• Appeals can be made against permanently closed accounts.

09Responsible Gaming

999h firmly believes that gaming should be a source of fun, not problems. We encourage every player to game responsibly. Our platform offers multiple responsible gaming tools that players can use at any time.

If you feel that gaming is having a negative impact on your daily life, relationships, or financial situation, please contact our support team immediately. We are always here to help.

• Deposit Limits: Set daily, weekly, or monthly spending limits.
• Session Time Limit: Control how long you play in a single session.
• Reality Check: Receive reminders at set intervals during your session.
• Self-Exclusion: Temporarily or permanently close your account.
• Cooling-Off Period: Take a break ranging from 1 day to 6 weeks.

10Privacy & Data Protection

999h treats the protection of your personal information as its highest priority. Data collected during registration is used solely for account management, verification, and service delivery. Your information is never sold to third parties.

To learn more about our privacy policy Privacy Policy Visit the page for full details on how data is collected, stored, and used.

• All data is protected with 256-bit SSL encryption.
• Payment information is stored in compliance with PCI-DSS standards.
• You have the right to request that your personal data be deleted.
• Information on cookie usage is provided in our Cookie Policy.

11Limitation of Liability

999h provides its services on an "as is" basis. 999h is not liable for any losses arising from technical errors, server outages, internet connectivity issues, or third-party service failures.

Any financial losses resulting from gaming are entirely the player's own responsibility. 999h never guarantees the recovery of gaming losses, and this falls outside the platform's liability. Under unforeseen circumstances, 999h reserves the right to temporarily suspend any game or service.

• 999h shall not be held liable in the event of force majeure circumstances.
• 999h is not responsible for errors on the part of third-party game providers.
• The platform's maximum liability shall be limited.

12Changes to Terms

999h reserves the right to partially or fully amend, update, or revise these Terms & Conditions at any time. Where applicable, registered users will be notified via email or through a notice displayed on the platform before changes take effect.

Continued use of the platform following any changes will be deemed acceptance of the updated Terms & Conditions. We recommend reviewing this page regularly to stay informed.

13Contact

If you have any questions or concerns about these Terms & Conditions, please contact the 999h support team. Our support team is available 24 hours a day, 7 days a week.