Gaming is for entertainment, not harm. 999h believes every player has the right to know their limits and play safely. Our responsible gaming tools and guidelines are here to help you stay in control at all times.
Gaming is a form of entertainment, not a source of income. Never bet more than you can afford to lose. If you feel you have a problem, contact us right away.
Set your own daily, weekly, or monthly deposit cap. Lowering the limit takes effect immediately, but increasing it requires a 7-day waiting period — this is in place to protect you.
Decide in advance how long each gaming session will last. When the time is up, the platform will end the session automatically. Taking breaks from extended gaming is essential for your mental wellbeing.
Regular pop-up notifications will remind you how long you've been playing and how much you've spent. Stay aware, stay in control.
Need a short break from gaming? Set a cooling-off period of 24 hours to 6 weeks. You won't be able to log in during this time, but your account will remain safe.
If you feel gaming is affecting your life, you can opt for Self-Exclusion lasting anywhere from 6 months to 5 years. During this period, you will not receive any promotional communications.
Once you reach a set loss amount, gaming will stop automatically. Protect yourself from impulsive, costly decisions with this smart safeguard.
Our support team is always here to help with gaming-related concerns. Reach out via live chat or email for direct assistance.
Responsible gaming means enjoying gaming as a leisure activity — where you make fully informed decisions about how much time and money you spend. At 999h, we see responsible gaming not just as a rule, but as a core principle.
Millions of people in Bangladesh enjoy online gaming and betting. For most players, it's a fun and entertaining experience. But for some, gaming can gradually become a problem. To reduce this risk, 999h has introduced a specially designed Responsible Gaming program.
Gaming addiction is a real issue and there is no shame in it. Acknowledging the problem is the first step toward a solution. 999h is committed to providing every player with a safe, transparent, and enjoyable environment.
Gaming addiction rarely happens overnight — habits shift gradually. If you notice any of the signs below in yourself or someone close to you, take them seriously. These are not signs of weakness; they are signals to seek help in time.
999h's responsible gaming tools are accessible directly from your account settings. No complicated steps — just a few clicks to set up your own protection.
Log in to your 999h account and click the profile icon in the top right corner.
Select the "Responsible Gaming" option from the profile menu.
Choose what you need — deposit limit, session time, loss limit, or cooling-off.
Set limits that match your budget and plan. Remember, lower limits take effect immediately.
Confirm your decision. A confirmation will be sent to your email. The limit will take effect immediately.
999h is strictly for players aged 18 and over. We take firm measures to keep minors away from gaming. Age verification is mandatory at registration, and identity must be confirmed with a government-issued ID during the KYC process.
Age verification is mandatory for every new account. Financial transactions remain restricted until age is confirmed with a National ID or passport.
Use parental control software on your device. Monitor your child's internet activity regularly and block gaming sites.
Enjoy the full benefits of responsible gaming at 999h. Play at your own pace, within your own limits — keep the fun alive while staying in control.